FREQUENTLY ASKED QUESTIONS
How do I track my order?
- You can track your order by clicking the tracking link in your shipping confirmation email.
My tracking hasn’t updated in a while—what’s going on?
- It happens sometimes due to customs or local carrier delays. If it’s stuck more than 10 business days, reach out to us and we’ll investigate.
How long does shipping take?
- Europe: 3–8 business days
- USA & Canada: 3–9 business days
- Asia & Oceania: 5–12 business days
- Rest of World: 7–15 business days
How can I contact customer support?
You can reach our customer support team by email at drobawear@gmail.com. Monday through Friday, 9am-5pm EST.
Can I cancel or change my order?
- Yes if your order hasn't shipped yet. Please contact us ASAP.
What is your return policy?
- We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. Items must be unused and in their original packaging.